Wholesale Inquiries.

The minimum order value is $275 plus GST. This is the equivalent of 36 bottles of vinaigrette at wholesale price.

Our pricing structure is set so that if orders are for cartons (6 or 12 bottles) there is a discount to the individual item wholesale price.  

We reserve the right to amend or rectify any errors in pricing or product description within 24 hours of being notified of it.

Freight charges are an additional charge but we endeavour to economise to keep the cost down. The charge varies depending on your shipping location. 

• Regional Waikato/Auckland/BOP/Coromandel/Northland $12.50
• Rest of the North Island $16.00
• South Island $16.00

Rural charges apply if applicable.

When wholesale orders are shipped we include an unpriced packing slip covering the items in the shipment with a note of any out-of-stock items.

Within 24 hours a gst invoice will be emailed to your nominated email address. This invoice will also include the freight charge.

You will receive your shipping confirmation email where you can track the progress of your parcel at any time. You will need to click on the embedded link and have a copy of your order number.

If you do not receive this email please contact us (sales@peplers.co.nz). Be sure to check your spam folder too!

If your order is late
you can check to see where it is on the tracking which can be found on the order fulfilment email that you should have received when your order was dispatched. 

If your order arrived damaged
please take photos of the damaged items and please make sure to also take photos of the condition of the package it arrived in (we will need these photos to process your claim and replace the items). Then please email us (sales@peplers.co.nz) with your order number and the photos of the damaged products and packaging.

If your order arrived with items missing
please email us quoting your order number and the items that are missing.

We will endeavour to rectify any issues as fast as possible.

Estimated delivery times are between 2-3 days for non-rural addresses. Rural deliveries please expect 5-7 days.

If you wish to cancel or modify your order, we kindly invite you to contact Peplers as soon as possible by phone on 07 826 3838 or email sales@peplers.co.nz.

We cannot guarantee any changes or cancellations required can be met if the order has already shipped.

We are sorry to hear that, we'll fix it as soon as we can!

If the package has visible damage to the outer packaging, please contact Peplers (sales@peplers.co.nz) within 24 hours after you have received your order.

If the package has hidden damage or if any product inside is damaged, you must contact Peplers within 7 days of your order being delivered.

To make it as easy and fast as possible for you, include the following information when contacting us:

1.  Take photos of the damage so we easily can see what has happened.
2.  If the content is damaged, we need to know how much and what products are affected.

The shelf-life for our product is 2 years for everything except for the except for a number of the dressings in the squeeze bottle which are 1 year.

The 375ml bottle is a French wine bottle and during covid restrictions we struck a number of issues:

• In France they were struggling to produce the bottles and the lead time for ordering was a minimum of 9 months.
• Freight into NZ by ship was severely affected meaning delivery dates were uncertain.
• NZ wine bottles are made for screw caps not corks therefore the neck size is different meaning we couldn’t use a pourer lid if we used the NZ wine bottles.
• The cost of the 375ml bottle increased significantly.
• The 250ml bottle chosen is widely available in NZ and there is also a similar bottle of the same size that we can use should there be any issues with supply.  With a 375ml bottle there is no back up bottle available.